Frequently Asked Questions – FAQ’s
If you have any questions about our site or services we'll be more than happy to answer them for you at firstname.lastname@example.org
Alternatively, you may be able to find the details you require below.
Earthprint accepts all major credit cards (Visa, MasterCard, Electron and Amex). We also accept payments via Sage Pay and PayPal. All payments are securely processed through an encrypted transfer of information (SSL) with the help of our preferred payment gateway partner, Sage Pay.
We accept Credit Card payments from all major credit cards (Visa, MasterCard, Electron and Amex). You can choose to pay in £’s, $’s or €’s. To make alternative payments please contact email@example.com
On order completion you will receive an e-mail with the order details which will be sent automatically to the e-mail address you submitted in the payment form. If paying with PayPal you will receive the usual automated PayPal emails upon successful payment. Please check your ‘Junk’ and ‘Spam’ folders as these confirmations may be filtered into other folders, depending on your settings.
Searching for a specific title; Enter the Author, title, ISBN, year or stock code of the publication you wish to find in the search field (top of pages) and click ‘Search’. If the publication does not appear then try entering key words from the title
NB if at any point you experience problems finding the publication you require, in some instances books may have been replaced with new editions, please contact firstname.lastname@example.org
Can't find the publication you need? Use or request a publication form or easier still contact us at email@example.com
If you don’t receive your email directly into your ‘in-box’ always check your ‘Junk’ or Spam’ folders for your order confirmation emails,
Delivery Times are approximate and are quoted from dispatch date and not order date. Many factors outside of the control of Earthprint can influence the despatch date. These factors can include publications being subject to availability, national holidays, local courier services and the Customs services within certain country destinations.
We will always try and ensure that we keep you fully informed, by email, of any possible delays as soon as we are aware of any factors that may be affecting your despatch date.
Occasionally some import deliveries attract Tax or Customs duties, although for most countries, books are duty free. If this does happen the customs duties or fees must be paid by the customer.
All our delivery services are handled by EP Global Distribution, a sister company to Earthprint Books Ltd. Books are always sent by Express Delivery, using the best shipper for the appropriate country, and backed up by our customer services team. All Express deliveries are monitored by our Free Tracking Service, the details of which will be sent to you when your order is despatched
Approximate Delivery Times (from despatch date)
|Within the UK||Next day|
|Within Europe||1-2 working days|
|Rest of World||3-4 working days|
When books are despatched a ‘tracking number’ is issued and emailed to the email address provided on you order. This is a free service with all orders through Earthprint.com. Always check your ‘Junk’ or Spam’ folders for your email containing your Tracking Number details, if you don’t receive your email directly into your ‘in-box’. If for any reason these details are still not received please contact firstname.lastname@example.org
In the event of a book being ‘Out of Print’, Earthprint will automatically supply the new edition as a replacement. If a book is ‘Out of Print’ and no new edition is available, it is no longer possible for Earthprint to stock or order the publication.
We will normally supply you with the most recent available edition of your chosen book(s). Sometimes this will mean that you receive a different edition from the one referred to in your subject guide for your course. Universities advise that generally it is helpful to study with the most recent edition of a core textbook. You can use the detailed chapter and section headings in the book plus the index to identify relevant readings, and you should also check your VLE (course intranet) regularly for updated guidance on readings.
If you have problems identifying relevant material in the edition of the textbook that you have received, please raise a query using Programme leader.